![]() We tried to locate your records from our system but failed. But please don't worry our colleague is eagerly helping you solve your problems. ![]() I am afraid that you may have misunderstood the software function. What you actually need is to remove the activation lock, not the screen lock or Apple ID. If your device stuck on" Locked to Owner" or "Activation lock" and you not only don't know the screen password but also don't know the Apple ID and password. Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services. Our prime motive is to assist the customers to solve their current issues. Dear Noldine Veronat, Please accept my sincerest apologies for the inconvenience this has caused you.
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